Privacy Policy

1. Information We Collect

Information You Provide

• Account Information: Email address, phone number, password
• Profile Information: Name, date of birth, gender, location preferences
• Survey Responses: Interests, hobbies, activity preferences, relationship status, dietary restrictions/allergies
• Communications: Messages you send through our chat feature, feedback, and support requests

Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: Features used, interactions, time spent in app
• Location Data: With your permission, we collect location to provide local recommendations

2. How We Use Your Information

• Personalized Recommendations: Generate AI-powered suggestions for local events, restaurants, and activities
• Service Delivery: Send weekly text recommendations, process account requests
• Communications: Send service updates, respond to inquiries, deliver marketing (with consent)
• Improvement: Analyze usage patterns to improve our Service
• Safety: Detect and prevent fraud, abuse, or security issues

3. AI and Automated Processing

Our Service uses artificial intelligence to generate personalized recommendations based on your preferences, location, and interests. This processing is essential to providing our core service.

Important: AI-generated recommendations are provided for informational purposes only. They may not be accurate, complete, or suitable for your specific situation. You should independently verify information before making decisions based on our recommendations.

You can request information about how AI decisions affect you or provide feedback to improve recommendations by contacting us.

4. How We Share Your Information

We share information with service providers who help us operate:

• Supabase: Database and authentication services
• Twilio: SMS delivery for text recommendations
• AI Providers: For generating personalized recommendations
• Analytics: To understand how our Service is used

We do not sell your personal information. We may share information if required by law or to protect our rights and safety.

5. Affiliate Relationships

Some links in our recommendations may be affiliate links. This means we may earn a commission if you make a purchase or booking through these links, at no extra cost to you. Affiliate relationships may influence which venues or events we recommend. We disclose affiliate links where they appear.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Specifically:

• Account Data: Until you delete your account, plus 30 days
• Message History: Up to 12 months for service improvement
• Legal Records: As required by law (e.g., tax records for 7 years)

After account deletion, we may retain anonymized data for analytics purposes.

7. Security

We implement reasonable security measures including encryption at rest and in transit, access controls, and regular security assessments. However, no method of transmission or storage is 100% secure.

If you believe your account has been compromised, contact us immediately at hello@letsgohq.co.

8. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a portable format

To exercise these rights, email hello@letsgohq.co. We will verify your identity and respond within 30 days.

9. California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to Know: What personal information we collect, use, and share
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Of the sale or sharing of personal information
• Right to Non-Discrimination: For exercising your privacy rights

Do Not Sell or Share My Personal Information: We do not "sell" personal information as traditionally defined. However, some data sharing with partners may constitute a "sale" under CCPA's broad definition. To opt out, email us with the subject line "CCPA Opt-Out."

10. Children's Privacy

Our Service is intended for users 18 years of age and older. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.

11. SMS Communications

By providing your phone number and opting in, you consent to receive recurring SMS messages containing personalized recommendations, login codes, and service updates. Message frequency varies. Message and data rates may apply.

To opt out: Reply STOP to any message. Reply HELP for assistance.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or prominent notice in the Service. Your continued use after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights:

Let's Go! LLC
Charlotte, NC
Email: hello@letsgohq.co